Frequently Asked Questions
General
What is AkshniKart?
AkshniKart is a family-run online store that offers problem-solving and lifestyle products at affordable prices to customers across India.
How can I contact AkshniKart?
You can reach us via email at support@akshnikart.com. We will soon update our phone and WhatsApp details on the Contact Page.
Are your products genuine and tested?
Yes, we carefully source and quality-check all our products before listing them on our store.
Does AkshniKart contribute to social causes?
Yes, a part of our revenue is donated to NGOs, and we plan to open our own NGO to support education for underprivileged children.
Do you operate outside India?
Currently, we serve only customers within India.
Shipping & Delivery
How long will it take to receive my order?
Orders are usually processed within 1–2 business days and delivered within 5–7 business days. Remote areas or unforeseen events (like natural disasters) may cause slight delays.
Do you offer free shipping?
Yes, we provide free shipping on all orders above ₹499.
Do you ship internationally?
No, currently we only ship within India.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.
What if my package is delayed or lost?
If your package is delayed beyond the estimated timeline, please contact us at support@akshnikart.com. We will coordinate with the courier partner to resolve the issue.
Payment Related
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallet payments through our secure checkout.
Is my payment information secure?
Yes, all transactions are processed securely through trusted payment gateways with encryption for your safety.
Do you offer Cash on Delivery (COD)?
Yes, we provide COD on selected pin codes within India. Availability will be shown at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for eligible products. Please ensure the product is unused, in original condition, and has all packaging intact.
How do I request a return or refund?
You can email us at support@akshnikart.com with your order details and reason for return. Our team will guide you through the process.
How long does it take to process a refund?
Once we receive and inspect the returned product, refunds are typically processed within 5–7 business days to your original payment method.